The Authoritative Guide to SpotSee® Selection and Shipping Damage Protocols

Impact, Tilt, and Environmental monitoring is only effective if followed by a clear action plan. As an Authorised SpotSee® Partner, Good Life Innovations Ltd provides the technical data and procedural support to ensure your assets are protected and your insurance claims are supported.

1. Technical Selection: ShockWatch 2 Grid

For impact monitoring, you must select the correct G-force sensitivity based on the weight and volume of your shipment. Use this engineering chart to find the required indicator for your specific crate or carton.

Weight (lbs / kg) 5-15 ft³
0.14-0.42m³		 15-50 ft³
0.42-1.42m³		 50-100 ft³
1.42-2.83m³		 100-250 ft³
2.83-7.08m³		 250-500 ft³
7.08-14.16m³		 500-1000 ft³
14.16-304.8m³		 1,000+ ft³
304.8m³ +
0-10 lbs (0-5 kg) 75G 75G 50G 37G --- --- ---
10-25 lbs (5-11 kg) 75G 50G 50G 37G 25G --- ---
25-50 lbs (11-23 kg) 50G 50G 37G 25G 25G 15G ---
50-100 lbs (23-45 kg) 50G 37G 37G 25G 15G 15G 10G
100-250 lbs (45-113 kg) 37G 37G 25G 25G 15G 15G 10G
250-1,000 lbs (113-454 kg) 37G 25G 25G 15G 15G 10G 10G
1,000-2,000 lbs (454-907 kg) 25G 25G 25G 15G 15G 10G 5G
2,000-5,000 lbs (907-2,268 kg) 25G 25G 15G 15G 10G 10G 5G
5,000-10,000 lbs (2,268-4,536 kg) 25G 15G 15G 15G 10G 10G 5G
10,000-15,000 lbs (4,536-6,804 kg) --- 15G 15G 10G 10G 5G 5G
15,000-20,000 lbs (6,804-9,072 kg) --- --- 10G 10G 5G 5G 5G
20,000-30,000 lbs (9,072-13,608 kg) --- --- --- 5G 5G 5G 5G
30,000 lbs + (13,608 kg +) --- --- --- --- 5G 5G 5G

2. Universal Arrival & Inspection Protocol

To hold carriers accountable and support insurance claims, we recommend following this Universal Protocol for any shipment monitored by ShockWatch, TiltWatch, or Temperature indicators.

Supply Chain Damage Procedure

  1. Immediate Inspection: Before the driver leaves, check the status of all external monitors. This includes checking for red impact windows, activated tilt sensors, or temperature-sensitive colour changes.
  2. Verify the Monitoring System: Ensure the indicator is correctly applied to its Official Companion Label. The presence of the label and indicator confirms the system was active and the carrier was notified of the monitoring requirements.
  3. If an Indicator has Activated:
    • Do Not Refuse Delivery: Refusing the shipment often complicates the legal claims process. Accept the goods to allow for a documented internal inspection.
    • Note the Receipt: Clearly sign the delivery note or electronic scanner as "Damaged" or "Impact/Tilt/Temp Indicator Activated."
    • Photographic Evidence: Take clear photos of the activated indicator, its companion label, and the surrounding packaging before moving the shipment from the delivery area.
  4. Internal Reporting: Notify your Quality Assurance team and the carrier’s claims department within 24 hours. Retain all original packaging, including SpotSee® Alert Tape, as evidence of the chain of custody.

Questions about supply chain compliance?
Contact the Good Life Innovations technical team.

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