Good Life Innovations Privacy Notice

Your privacy is important to Good Life Innovations. We have developed this Privacy Notice that explains how we collect, record, use and store your information. Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions.

Who this notice applies to

This Privacy Notice tells you what to expect when we collect personal data from you as a data subject. It applies to information we collect about our website users and customers.

Who we are

We specialise in the production of innovative products and 'smart materials', using colour changing graphic technology and communication tools known as thermochromics, hydrochromic and photochromics but can also use pressure to create visual changes.

Good Life Innovations Ltd trades under the following trade names: Colour Changing and SFXC. We also supply products and materials to online stores in South Africa and Australia. 

Our contact details are:

Company: Good Life Innovations Ltd (company number 07003596)

Websites:

• http://www.goodlifeinnovations.com/
• https://colourchanging.co.uk/
• https://www.sfxc.co.uk/

Email: sales@goodlifeinnovations.com, sales@sfxc.co.uk or sales@colourchanging.co.uk.

Telephone: +44(0)207 118 3123

Registered Office Address: 25 Clinton Place, Seaford, England, BN25 1NP

The data that we collect

We may collect the following personal data directly from you:

• Full name
• Contact details including email address and telephone number
• Postal address
• Payment details

We may collect your personal data from third party manufacturers who may pass us your enquiries relating to products for us to respond directly to you.

How we use your data and our lawful basis for processing

We may require the personal data identified above primarily to allow us to perform our contract with the customer and to enable us to comply with legal obligations. In some cases, we may use personal information to pursue legitimate interests of our own or those of third parties, provided the data subject’s interests and fundamental rights do not override those interests. The situations in which we will process personal information are identified below. 

Customers:

We hold the personal details of our customers, so that we can provide support on the products that we sell to our customers, as well as being able to manage the relationship with our customers, such as billing and other management information. We may also obtain collect your payment details from you when we are processing payments. Where appropriate, we share your personal data with trusted third parties. Please see below under the heading “Who might we share your data with?” for more information.

The legal basis for this processing is the performance of a contract between the customer and us and/or taking steps, at a customer’s request, to enter into such a contract.

Please note, we may use your bank details to process payment but we do not store any bank or credit card or other payment details for our customers as all payments are processed through third party payment providers.

Website users:

Website users can submit enquiries online via this website. We will use the personal data that you provide us with to respond to your query, this may be via telephone or email. The legal basis for this processing is the performance of a contract between the customer and us and/or taking steps, at a customer’s request, to enter into such a contract.

Cookies are small text files that are placed on your computer when you visit a website. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Our website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. If you are concerned about security, you can modify your browser to prevent cookies being stored on your machine. You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your web browser. From there you can block all cookies from this website and its external serving vendors or use the cookie control system if available upon your first visit.

Such data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

Marketing:

Upon receipt of any marketing-type of communication that is not for use in our trading relationship and general communication, you will have the opportunity to opt-out of future communications by clicking an unsubscribe link or by following the unsubscribe instructions described within the communication or otherwise notifying us in writing to your postal address.

Links to other websites

This Privacy Notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit as we will not be responsible for any data obtained through third party websites.

Who we may share your data with

The following third parties may receive your personal data for the following purpose(s):

• Trusted sub-contractors for the purposes of manufacturing your products or part of our products.
• Any employees, agents or service or shipping providers of Good Life Innovations Ltd.
• Any cardholder who has purchased products on your behalf.
• Where we are required to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property or safety of Good Life Innovations Ltd and our customers. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies.
• Third party payment providers for the purposes of taking payment from you such as Shopify, Apple Pay and PayPal, their Privacy Policies can be viewed on their respective websites.
• Service providers who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
• Third parties to whom we may sell, transfer, or merge parts of our business or our assets in the future. 

International Transfers

For the purposes of taking authorised payments we use third party payment providers who may be located or who may store your personal data outside of the European Economic Area (“EEA”) including:

Shopify (specifically Shopify’s affiliates Shopify Data Processing (USA) Inc., Shopify Payments (USA) Inc., and Shopify (USA) Inc.) - Shopify complies with the EU-U.S. Privacy Shield Framework, regarding the collection, use, and retention of personal information from data subjects in the EEA, and with the Swiss-U.S. Privacy Shield Framework regarding the collection, use and retention of personal information from data subjects in Switzerland. In this regard, they have certified that they adhere to the Privacy Shield Principles of notice, choice, accountability for onward transfers, security, data integrity and purpose limitation, access, recourse, enforcement and liability.

PayPal – whose operations are supported by a network of computers, cloud-based servers, and other infrastructure and information technology, including, but not limited to, third-party service providers. The parties mentioned above may be established in jurisdictions other than your own and outside the EEA and Switzerland.  These countries do not always afford an equivalent level of privacy protection.  PayPal have taken specific steps, in accordance with EEA data protection law, to protect your Personal Data.  In particular, for transfers of your Personal Data within PayPal related companies,  they rely on Binding Corporate Rules approved by competent Supervisory Authorities (available here).  Other transfers may be based on contractual protections. 

Apple Pay - All the information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. Personal information, relating to Apple services, regarding individuals who reside in a member state of the EEA and Switzerland is controlled by Apple Distribution International in Ireland, and processed on its behalf by Apple Inc. Apple uses approved Model Contractual Clauses for the international transfer of personal information collected in the EEA and Switzerland. Apple, as a global company, has a number of legal entities in different jurisdictions which are responsible for the personal information which they collect and which is processed on their behalf by Apple Inc. For example, point of sale information in our Retail entities outside the U.S. is controlled by our individual Retail entities in each country.

*Please review their Privacy Notice/Policy for further information.

How long we retain your data for

We keep your personal information to enable your continued use of our website, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. For example, we retain your transaction history so that you can review past purchases and the addresses you have orders shipped to.

Our payment providers may retain your personal data for different periods, please check their Privacy Notice/Policy for further information.

If the provision of personal data is part of the contractual requirement between us and you there may be possible consequences of failing to provide the personal data. For example, we will be unable to perform the contract if we do not have the personal data requested from you or we may be unable to provide you with any of our products that you have purchased.

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

1. Right of access – You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. You have the right to request a copy of the information that we hold about you and providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data within one month of your request.

2. Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.

3. Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

4. Right to restriction of processing – where certain conditions apply to have a right to restrict the processing. Those conditions are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

5. Right of portability – you have the right to have the data we hold about you transferred to another organisation. This right only applies to personal that you have provided to us, where the processing is based on your consent or for the performance of the contract and when processing is carried out by automated means.

6. Right to object – you have the right to object to certain types of processing only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims. If you object to direct marketing we will cease to process your personal data for this purpose.

If you wish to enforce any of your rights listed above please email us or write to us using the contact details under “Who we are”.

All of the above requests will also be forwarded on should there be a third party involved in the processing of your personal data (as identified under “Who we may share your data with”).

Your right to lodge a complaint

In the event that you wish to make a complaint about how your personal data is being processed by us, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority using the contact details below.

UK’s Supervisory Authority:

Address:

Customer Contact

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

SK9 5AF

Email: casework@ico.org.uk

Changes to this privacy notice  

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our Privacy Notice, please send us an E-mail.

We may also notify you in other ways from time to time about the processing of your personal information.

By using this website, you signify your acceptance of our Privacy Notice. If you do not agree to this Notice, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.